Stay available during busy periods
Call0 can handle separate conversations up to the concurrency included in your plan, so callers do not all reach the same queue.
Solution · WhatsApp
WhatsApp is currently in maintenance mode.
The WhatsApp channel is not generally available right now. After release, an approved business sender is expected to connect to a Call0 agent.
For your workflow
- Answer calls using only your approved knowledge
- Capture complete details in a consistent structure
- Hand off or create a callback according to your rules
Incoming WhatsApp message
Call0 · workflow preview
"Can I move my appointment to Friday?"
Planned flow: the assigned agent collects the required details according to your rules.
Planned workflow · channel currently in maintenance
Status
Currently in maintenance mode
Preview
planned workflow rather than live operation
Approval
required before production use
Contact
review the use case together
Why Call0
Less phone chaos. More clear next steps.
Use knowledge, not a rigid script
The assistant works from the information and boundaries you approve for this workflow.
Keep every handoff useful
Complex requests reach the right person with a concise summary and the caller details already attached.
Capabilities
A conversation that fits your workflow.
You define the knowledge, required fields, responsibilities and boundaries. Call0 applies that structure during the conversation.
Understand the request
Identify the topic, urgency and intended next step in natural conversation.
Answer approved questions
Use your knowledge base for opening hours, processes and other approved information.
Capture required details
Collect names, contact details and workflow-specific fields during the call.
Route or schedule a callback
Transfer the call or create a clear follow-up task when your rules require it.
Document the conversation
Make the transcript, summary and captured outcome available to your team.
Connect your systems
Send structured results to supported integrations, webhooks or the 0API.
WhatsApp BusinessTwilio senderKnowledge baseChannel workspace
Currently in maintenance mode
WhatsApp is not generally available at the moment. After release, an eligible number plus business-sender registration and approval will still be required.
Setup
From a planned workflow to controlled approval.
Plan the use case, review the requirements and start only after the product and project have been approved.
- 01
Define the role and boundaries
Choose tone, responsibilities, escalation paths and the topics Call0 must not answer.
- 02
Add approved knowledge
Provide the recurring questions, processes and wording the assistant may use.
- 03
Test realistic conversations
Run normal, ambiguous and urgent scenarios before connecting real callers.
- 04
Connect your phone workflow
Use a Call0 number or forward existing calls according to your preferred setup.
FAQ
Frequently asked questions.
Your exact setup depends on telephony, workflows and the integrations you want to use.
What can Call0 handle for WhatsApp?
Call0 handles the questions and steps for which you provide approved knowledge or clear rules. If a reliable answer is missing, it can capture a callback request or hand off according to your setup.
Can a conversation be handed to my team?
Yes. You define the topics, hours, urgency levels and other conditions that trigger a transfer or a structured callback task.
Can I review what happened on the call?
Depending on your settings, the dashboard provides the transcript, summary and captured outcome so your team can continue with context.
Keep exploring
More relevant pages
Customer service
Call0 handles recurring questions from your approved knowledge, captures the reason for each call and hands complex cases to your team with context.
Learn moreAppointment booking
Call0 captures appointment requests by phone, checks suitable times when a calendar is connected and confirms the agreed next step.
Learn moreReception & secretarial support
Call0 welcomes callers, identifies what they need and routes messages, questions and callback requests according to your front-desk rules.
Learn moreReview the planned workflow with us.
We will review the current status, requirements and a possible future rollout with you.