Privacy Policy / Datenschutzerklärung

Account Data: Email address, name, company name (optional) when you register.

Usage Data: Call logs, call duration, transcriptions, agent configurations, booking data.

Payment Data: Processed by Stripe Inc. We do not store credit card numbers.

Technical Data: IP address, browser type, device information for security and analytics.

Call Data: Phone numbers of callers, call recordings (if enabled), AI-generated transcripts and summaries.

We process your data for the following purposes (Art. 6 DSGVO):

• - Contract fulfillment (Art. 6(1)(b)): Providing the AI phone agent service
• - Legitimate interest (Art. 6(1)(f)): Service improvement, fraud prevention, analytics
• - Consent (Art. 6(1)(a)): Marketing communications (only with your explicit consent)
• - Legal obligation (Art. 6(1)(c)): Tax records, legal compliance

We use the following third-party services to provide our platform:

• Supabase (Database & Authentication) — Data stored in the EU/US
• Stripe (Payment Processing) — PCI DSS Level 1 certified
• SignalWire (Telephony) — Phone call routing and management
• OpenAI (AI Processing) — Conversation intelligence for agents
• Deepgram (Speech-to-Text) — Real-time voice transcription
• Cartesia (Text-to-Speech) — Natural voice synthesis
• Vercel (Hosting) — Application hosting and delivery

Data transfer to the US is based on Standard Contractual Clauses (SCCs) per Art. 46(2)(c) DSGVO.

Account data is retained as long as your account is active.

Call logs and transcripts are retained for 90 days, unless you choose to delete them earlier.

Booking data is retained for as long as your account is active.

Payment records are retained for the legally required period (typically 10 years for tax purposes).

Upon account deletion, all personal data is deleted within 30 days, except where legal retention requirements apply.

Under the DSGVO/GDPR, you have the following rights:

• - Right of Access (Art. 15): Request a copy of your personal data
• - Right to Rectification (Art. 16): Correct inaccurate data
• - Right to Erasure (Art. 17): Request deletion of your data
• - Right to Restrict Processing (Art. 18): Limit how we use your data
• - Right to Data Portability (Art. 20): Receive your data in a machine-readable format
• - Right to Object (Art. 21): Object to processing based on legitimate interest
• - Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time

To exercise these rights, please contact us via our contact page.

You also have the right to lodge a complaint with a supervisory authority.

We use only essential cookies required for the functioning of our service (authentication, session management). We do not use tracking or advertising cookies.