Zoho Desk with Call0Customer requests go straight to Zoho Desk.

On the phone, the agent clarifies what the matter is and creates a ticket for your service team from it.

Start without an account.

What your agent does during the call

Ticket in Zoho Desk
A subject, a description taken from the conversation and, if given, the customer’s email address.

CallerWe have to rebook our flights, my husband has fallen ill.
Call0I’m sorry to hear that. What is your booking reference, and when is the departure?
CallerR three eight one nine, departure is on Saturday.
Call0Thank you. Would you like to postpone the trip or cancel it altogether?
CallerPostpone, by two weeks if possible.
Call0I’ve forwarded this as urgent: booking R3819, departure Saturday, postponement by two weeks requested. A colleague will call you back today.

Ticket in Zoho Desk · Saturday departure noted

Select Zoho Desk after opening “Integrations” in your agent.
Confirm the authorisation in the Zoho account that holds your Desk portal.
Agent0 records which identifiers the agent asks for: booking reference, customer number, departure date.

At the end of setup you choose which actions your agent may use.

Zoho Desk assigns departments and owners by your rules; the agent does not choose them.
No reading of existing tickets, and therefore no status information either.
The agent does not carry out rebookings, cancellations or refunds, nor does it hold out the prospect of them.

Is the customer created as a contact in Zoho Desk?

Zoho Desk assigns the ticket by email address. How new senders are treated is something you define in your portal.

Can I connect Zoho CRM and Zoho Desk at once?

Yes, they are two separate integrations. You specify when a lead is created and when a ticket.

How does my team see what is urgent?

The agent writes deadlines such as a departure date into subject and description. For real emergencies you can set up a call transfer on top.

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