Help Scout with Call0Calls show up in your Help Scout mailbox.
Small service teams work from one shared mailbox. The agent files every call there as a new conversation.
Start without an account.
What your agent does during the call
Create a conversation
The call becomes a Help Scout conversation with a subject and an account of the problem. The caller’s email address makes it answerable.
How it sounds on the phone
- CallerHello, I bought an online course from you and can’t get into my account any more.
- Call0We can sort that out. Which email address did you register with?
- Calleranna dot wirth at gmx dot de.
- Call0Thank you. Do you get an error message, or does the reset email simply not arrive?
- CallerThe email doesn’t arrive.
- Call0I’ve handed this to support: password email not arriving, account anna.wirth@gmx.de. The answer will be sent to that address.
New conversation in Help Scout with sender address
How to connect it
- Look for Help Scout in the list of “Integrations” and connect it.
- Sign in to Help Scout and authorise the mailbox the calls should land in.
- Agent0 asks on which topics the agent may answer itself and what is always filed as a conversation.
At the end of setup you choose which actions your agent may use.
What the integration does not do
- The agent does not reply in existing conversations and does not read them.
- It does not reset login credentials and does not hand out account data.
- Assignment and tags are handled by your Help Scout workflows.
Questions about Help Scout
Why does the agent always ask for the email address?
Because Help Scout replies by email. Without an address your team could read the conversation but not answer it.
Can I see that the request came in by phone?
You can instruct the agent to start the subject with “Call:”. The standard action does not set a marker of its own.
Is it worth it with only a few calls a day?
Yes, because it is about the missed ones. Even three calls that would otherwise end on voicemail are in the mailbox, ready to be answered.
Listen to your agent.
Enter your website and let it call you.