Freshdesk with Call0Support on the phone, ticket in Freshdesk.

The agent listens, asks for whatever is missing and hands your helpdesk a complete ticket.

Start without an account.

What your agent does during the call

Create a Freshdesk ticket
Subject and description come from the conversation. With the caller’s email address, Freshdesk can match the ticket to a contact.

CallerOur card terminal in the shop has been aborting every payment since this morning.
Call0Let me record that right now. Which terminal do you use, and what does it display?
CallerThe mobile device at till two, it says “connection error”.
Call0Is the second till still working?
CallerYes, that one is fine.
Call0Good, so you can keep selling. I’ve created a ticket: terminal at till two, connection error on every payment. Which email address should the response go to?

Freshdesk ticket created · Fallback till clarified

Find Freshdesk through the search in “Integrations”.
When connecting, you sign in with a Freshdesk login that may write tickets.
In the conversation with Agent0 you describe typical faults and the follow-up questions your team would normally ask.

At the end of setup you choose which actions your agent may use.

New tickets only. Replies, notes and status changes stay with the team.
The standard action does not know mandatory fields you have defined in addition.
The agent does not read solution articles from Freshdesk. Answers come from the knowledge you store in Call0.

Can the agent solve simple problems itself?

It answers what is in its approved knowledge, for example a restart following your instructions. Everything else becomes a ticket.

How are urgent cases flagged?

Through subject and description, for instance with the word “urgent”. You can attach an automation to that in Freshdesk.

Does this also work with Freshservice?

The curated integration is Freshdesk. Other systems can be connected through a custom API.

Enter your website and let it call you.