Long hold queues
Residents wait on hold for a simple piece of information.
Industry · Public authorities
Answer residents’ questions before the line is busy.
Call0 answers common questions about opening hours, responsibilities, documents and appointments from the information you have approved, and records requests for callbacks in a structured form.
Start without an account.
AI-generatedThis is how Call0 sounds in your industry.
Jana AI information assistant
Demo Citizen Service Sample City
Hello, Demo Citizen Service Sample City, this is Jana, the AI information assistant. What is your request about?
Try it Ask who is responsible for your request.
Which number should Jana call?
For your workflow
- Common questions about documents and responsibilities answered right away
- Fewer callers waiting on hold
- Requests structured for the case officers
Public authorities · typical call
Call0 · call in progress
- AnruferWhat do I need to renew my identity card?
- Call0Your current card, a recent biometric photo and an appointment at the residents’ service office. Would you like me to explain how to get an appointment?
Information given · no hold queue
24/7
available according to your rules
Your own number
or forward existing calls
Knowledge base
approve answers with control
Transcript
keep every conversation traceable
Why Call0
Less phone chaos. More clear next steps.
The wrong office
Many calls reach a department that is not responsible.
“What do I need to bring?”
The most common question—and the answer is usually on the website already.
Capabilities
A conversation that fits your workflow.
You define the knowledge, required fields, responsibilities and boundaries. Call0 applies that structure during the conversation.
Information about documents
Which documents for which request, from your information.
Clarify responsibility
A pointer to the right office.
Take callback requests
The request and the caller’s availability, structured.
Multilingual
Information in other languages too, once switched on.
Phone number & forwardingCalendarKnowledge baseWebhooks & 0API
Setup
From workflow design to the first test call.
Start small, test the most important scenarios and go live only when answers and handoffs work as intended.
- 01
Define the call flows
You decide which calls Call0 handles for public authorities and municipal offices and which go straight to your team.
- 02
Import your website, review the knowledge
Call0 reads your website and proposes knowledge and a call flow. You add opening hours, rules and responsibilities.
- 03
Test in the browser
Talk through routine, unclear and urgent cases before any real calls are connected.
- 04
Connect your number
Use a Call0 number or forward your existing line—for example only when it is busy or outside opening hours.
FAQ
Frequently asked questions.
Your exact setup depends on telephony, workflows and the integrations you want to use.
Do I have to change my phone number?
No. You can forward your existing number—permanently, only when the line is busy, or only outside opening hours. Alternatively, you get a Call0 number of your own.
Do callers notice that they are talking to an AI?
Yes, Call0 introduces itself as a digital assistant at the start of the call. The voice sounds natural and the conversation is short and clear—with no hold queue.
Keep exploring
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Learn moreHear how Call0 can handle your workflow.
Start with a browser test, or discuss your phone number, knowledge and integrations in a personal demo.