Webex with Call0The right person hears about it via Webex.

In larger organisations it is rarely about “the team” but about one particular person. The agent writes to them directly.

Start without an account.

What your agent does during the call

Direct message to a person
The agent addresses the message by the recipient’s email address and writes in it who called and what is needed.

CallerGood afternoon, I’m with the ambulance service and need someone from medical engineering about a device.
Call0I’m forwarding this to medical engineering right away. Which device is it?
CallerThe defibrillator from vehicle seven, it shows a battery fault.
Call0Thank you. On which number can you be reached over the next few minutes?
CallerOn this one.
Call0The medical engineering on-call staff have received your report and will call you back.

Webex message to medical engineering on call

Open Webex under “Integrations” in the agent.
When connecting, sign in with a Webex account that may send messages to colleagues.
Use Agent0 to store who is responsible for which topic, each with the email address of their Webex account.

At the end of setup you choose which actions your agent may use.

The recipient must be reachable in Webex by their email address.
The agent does not start a meeting and does not put a call through via Webex.
It does not read a duty roster from Webex. Responsibility comes from the information you provide.

Can the agent also write to a space?

The standard action sends a direct message to one person. For a group you store a shared account or several recipients.

What about changing on-call rotas?

You maintain responsibility in the agent’s instructions. If it changes daily, a fixed on-call address is the simpler route.

Does the agent tell the caller the recipient’s name?

Only if you allow it. The default is the function, such as “the on-call team”, not the name.

Enter your website and let it call you.