Telegram with Call0The call reaches you as a Telegram message.
You are out on a job and still see at once who called and why: the agent sends you the key facts by Telegram.
Start without an account.
What your agent does during the call
Message to a chat
A text message with what the caller needs goes to the chat you store, either your own or a group.
How it sounds on the phone
- CallerI’ve locked myself out and I’m standing outside my flat.
- Call0I’ll pass that on at once. Which street are you in?
- CallerKaiserplatz 22 in Langenfeld, third floor.
- Call0Has the door just fallen shut, or is it locked?
- CallerJust fallen shut.
- Call0Thank you. The locksmith has received your address and number and will contact you within the next few minutes.
Telegram message to the locksmith with address and situation
How to connect it
- Choose Telegram in “Integrations” and connect it.
- Confirm the connection in the dialog and define the chat or group that should be notified.
- Give Agent0 the chat ID and describe for which calls a message goes out.
At the end of setup you choose which actions your agent may use.
What the integration does not do
- Without a chat ID the agent cannot send anything. It does not look up contacts by name.
- Plain text goes out, no voice message and no recording.
- If you answer in the chat, the agent does not read it. You call the caller back yourself.
Questions about Telegram
Where do I get the chat ID?
Telegram assigns an identifier to every chat and every group. During setup we show you how to find it.
Can the caller receive a Telegram message too?
That is not what the integration is for. It notifies you and your team, not your customers.
Why Telegram rather than email?
Because a message on your phone is more likely to be seen on a job than an inbox. The two can be used side by side.
Listen to your agent.
Enter your website and let it call you.